Change your domain name (common name)

You can change your SSL certificate’s “common name” which is the primary domain name that the certificate secures and encrypts.

Additional Details

  • With Deluxe and Extended Validation SSLs, you can only change the common name; you cannot change the organization’s information.
  • You must go through the domain verification process for your new common name’s domain name.
  • Requesting a new common name does not affect your SSL’s expiration.
  • Your old common name can create secured connections for 72 hours after you complete the change to your common name.
  • If your certificate is attached to one of our shared hosting services, changing your certificate’s common name does not change the associated service’s domain name. You must change the service’s domain name separately (more info).

Change the common name

  1. Log in to your IFindHost – account and open your product.  (Need help opening your product?)
  2. Click Rekey & Manage.
  3. Click Change the site that your certificate protects.
  4. Select one of the following based on where your website is hosted:
    Hosted Do this…
    Shared hosting or Site Builder Select Change to a hosted domain, and then select the domain name you want to use.
    Elsewhere Deselect Change to a hosted domain. Enter the Common name you want to use for the certificate.
  5. Click Save.
  6. If you provided a CSR for the server using the SSL certificate and are moving to a new server, you’ll need to re-key the certificate (more info).
  7. Click Submit All Saved Changes.

You’ll now need to verify the request for the new common name (more info).

Rekey certificate

Re-keying an SSL certificate refers to creating a new private key for your certificate, which is used in the process of encrypting and decrypting data sent from and to your website.

 Warning: Re-keying is only available to certificates installed on customers’ own servers. Certificates installed on any of our services never need to be re-keyed.

By creating a new private key, you invalidate your certificate’s old private key; this means you must install your new, re-keyed certificate within 72 hours of re-keying.

You should re-key your SSL certificate when:

Before You Begin

Before you can re-key your SSL certificate, you must generate a new certificate signing request (CSR) from your Web server. For instructions, see Generate a CSR (certificate signing request).

The information in your new CSR must be identical to the information for your existing certificate, i.e. you cannot change the organization’s information (although you can change the domain name you’re securing). If you need to change your certificate details, you must revoke the certificate in your account, purchase a new SSL credit, and complete the SSL request again.

 Note: We automatically deactivate the previous certificate when we issue the new, re-keyed certificate. Do not revoke unless you are certain you want to cancel the existing certificate. When you revoke, the SSL credit is canceled and you cannot re-key the certificate.

To Re-Key Your SSL Certificate

  1. Log in to your IFindHost – account.
  2. Under SSL Certificates, next to the certificate you want to use, click Manage.
  3. Next to the certificate you want to use, in the Actions column, click View Status.
  4. Click Manage.
  5. Click Re-Key certificate.
  6. In the Certificate Signing Request (CSR) field, paste your new CSR, including —-BEGIN NEW CERTIFICATE REQUEST—- and —-END CERTIFICATE REQUEST—-.
  7. Click Save.
  8. Click Submit all saved changes.

Your newly re-keyed certificate is immediately available for download (more info).

 Warning: We’ll remove the old certificate from our system within 72 hours. To ensure continuity of service, you must install the re-keyed certificate immediately (more info).

Install SSL certificates

After you’ve generated a CSR and requested a certificate, you can download your certificate files, and then install them on your server.

 Note: This is not a comprehensive list of installation instructions. For installation instructions outside of the list below, please refer to your server documentation.

SSL certificates

Most popular:


Code & driver signing certs

Download my SSL certificate files

If you’re installing your SSL on your own server, after we approve your SSL certificate request, you can download your primary and intermediate certificate from within the SSL application.

 Note: If you are moving your SSL certificate to a new server, if your server has crashed, if you have lost your private key, or receive an error message that the private key does not match, you cannot just re-install your certificate; you must re-key your certificate (more info).

If your website is hosted through us (e.g. the primary domain on a IFindHost – shared hosting account, Website Builder), you don’t need to use these instructions; we take care of the SSL installation for you.

  1. On your SSL certificate home page, click Download.
    1. Not in your SSL control panel? Log in to your IFindHost – account.
    2. Click SSL Certificates.
    3. Complete step 1 above.
  2. Select the Server type you want to install the certificate on.
  3. Click Download ZIP file.

Generate a CSR (certificate signing request)

To request an SSL certificate for your server or a code/driver signing certificate, you have to generate a certificate signing request (CSR). This identifies which server will use your certificate, as well as the domain names (common names) you’ll use for SSL certificates.

 Note: If you’re using an SSL certificate on the primary domain name of a IFindHost – shared hosting account, you do not need to generate a CSR; we take care of that for you.

How you generate a CSR depends on the type of certificate you’re requesting and your operating system/control panel.

SSL certificates Code/driver signing

Miscellaneous CSR instructions:

Our SSL certificates are compatible with all types of web servers, even if we do not have CSR instructions for them. Please contact your server documentation for further information on generating a CSR if you do not find the instructions that you need above.

Request an SSL certificate

After you purchase an SSL certificate, you need to request it for the website’s domain name (or “common name”) you want to use.

Before you start

Before you request your certificate, we recommend checking out the following information:

Activate your credit

  1. Log in to your IFindHost – account.
  2. Click SSL Certificates.
  3. Next to the SSL certificate credit you want to use, click Set up.
  4. If you have multiple credits, select the credit you want to use, and then click Set up.
  5. Refresh the page; you should see a New Certificate. If you don’t, continue to refresh the page until you do.

Request your certificate

  1. Next to your New Certificate, click Manage.
  2. Select one of the following based on where you’re hosting your certificate:
    Where’s it hosted? What to do
    IFindHost – hosting or site builder Select the domain hosted in your account you want to use.
    Anywhere else Select Provide a CSR, and then enter the CSR from your server. If you need help, see Request an SSL certificate

    NOTE: If you’re requesting a UCC certificate, your CSR should include the SANs you want to use.

  3. UCC certs only — Enter any Subject Alternate Names you want to use, and then click Add.
  4. Depending on your issuance type, do one of the following:
    Issuance Type Select…
    Standard Click Request Certificate.
    Deluxe, Extended Validation (EV) Click Next, and then complete the information on the following page. We’ll use this information to verify you control the common name for which you requested the certificate so it must match whatever documentation you provide us.

    Click Finished.

Next step

Find my nameservers

If your domain is registered at another company, but you’re hosting your website with IFindHost –, you can connect the domain name to your website using our nameservers.

 Warning: Changing your domain’s nameservers changes where its email gets delivered. If you don’t want to make any changes to your email service, you can use your account’s IP address instead. However, if you do want to change your nameservers but keep your email service, you can update your MX records.

Which nameservers you’ll use depends on how you’re hosting your website:

Service Where to find your nameservers…
Website Builder Find my website’s nameservers
cPanel shared hosting Find your website’s nameservers
Plesk shared hosting Find your website’s nameservers
Web & Classic Hosting Find my website’s nameservers
Managed WordPress Find my website’s nameservers
CashParking What are my CashParking website’s nameservers?
Online Store You cannot host Online Store websites for domains registered elsewhere. However, you can transfer the domain name to us
Reseller Reseller storefronts don’t use nameservers; instead see Forwarding Your Domain Name to Your Reseller Storefront

 Note: Changing nameservers for .COM and .NET domains can take 4-8 hours to display on the internet. All other types of domains can take up to 48 hours.

Next step

  • Contact your domain name’s registrar to update your domain name‘s nameservers

Manage DNS zone files

You can change which service your domain uses for its website and email by managing its DNS records (also known as zone file records). How you access your DNS records depends on where your domain is registered and hosted. Use the table below to find the scenario that’s applicable to your situation and follow those instructions.

If your domain is Follow these instructions…
Registered with IFindHost – and using IFindHost – nameservers (either hosted with IFindHost – or not yethosted anywhere) See the Working with DNS records table below
Registered with IFindHost –, but hosted at another company and using their nameservers You’ll need to manage DNS through your hosting company
Registered with another company, but hosted with IFindHost – and using IFindHost – nameservers Log in to your hosting account using the instructions in Manage DNS for your hosting account, then see the Working with DNS records table below
Neither registered nor hosted with IFindHost – (using DNS Hosting – formerly called “Off-Site” DNS) Manage DNS zone files for your domain registered at another company

Working with DNS records

Click on the link for the type of record you would like to add, change, or delete:

 Note: If your domain is registered at another company, please click on the link below for the DNS record you’d like to add, change, or delete and follow the Domains registered at another company set of instructions at the bottom of that article.

Type of Record What it’s for Add, Change or Delete
A Record Connects an IP Address to a host name AddChangeDelete
CNAME Record Allows more than one DNS name for a host AddChangeDelete
MX Record Ensures email is delivered to the right location AddChangeDelete
NS Record Contains the nameserver info AddChangeDelete
TXT Record Provides additional info about a host or more technical info to servers AddChangeDelete
SRV Record Finds computers that host specific services AddChangeDelete
AAAA Record Provides IP addresses that do not fit a standard A Record format AddChangeDelete
SPF Record Used to help prevent against spam AddChangeDelete
CAA Record Used to prevent anyone from obtaining an unauthorized SSL certificate for your domain AddChangeDelete
 Warning: Any DNS changes you make can take up to 48 hours to reflect on the Internet.