Hosting email relay limits – Web & Classic Hosting

When troubleshooting a contact form, it is important to know that your hosting account can only send out so much email per hour or day. If you aren’t sure what type of hosting you have, you can review: What type of hosting account do I have?.

Hosting platform Email limits
cPanel 500 per hour
Web Hosting 1000 per day
Plesk 1000 per day
Managed WordPress 1000 per day

 

More info

Fixing DNS Issues for New Hosting Accounts – Web & Classic Hosting Help

When you set up your hosting account, we’ll let you know if your domain name’s DNS settings do not point to it. This means the content you uploaded will not display until you update your domain name’s DNS settings.

If you don’t want your new site to start displaying for everyone, don’t change the DNS settings. If you want to make sure your new site looks good, check out Preview your website.

Once you’re ready to display your new site, you can update your DNS settings at your domain name’s registrar (i.e. the company where you registered it) in one of two ways:

  • A Record / IP Address — Updating your domain name’s primary A record (usually denoted by the @ symbol) does not change any of your other DNS settings (e.g. email service). Use the IP address you find using What is my website’s IP address?.
  • Nameservers — Updating your domain name’s nameservers also changes all of your domain name’s DNS settings to our defaults (e.g. using our email service). Use the nameservers you find in Find my website’s nameservers.

These changes can take up to 48 hours to start displaying on the Internet.

If your domain name’s registered here, see Manage DNS zone files or Change nameservers for my domains.

Working with Error Logs – Web & Classic Hosting

Our Linux-based hosting accounts let you enable Error Log collection for seven-day periods, starting 24 hours after you enable them. During this period you can view your error logs at any time, however, at the seven days’ end, you can no longer view the error logs.

Extending the Error Log collection at any time during the seven days erases all existing Error Logs and begins the collections process anew.

Note: Error logs are not available on Economy Linux Classic Hosting plans. Not sure if that’s you? See What type of hosting account do I have?

To Enable Error Logs

  1. Log in to your IFindHost – CheapDomainRegistration.com account.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Manage.
  4. In the Settings section of the Hosting Control Panel, click the Error Logs icon.
  5. Click Update.

It usually takes 24 hours before you can view your error logs.

To View Error Logs

  1. Log in to your IFindHost – CheapDomainRegistration.com account.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Manage.
  4. From the Files & FTP menu, select FTP File Manager.
  5. Navigate to the Error Logs directory.
  6. Select the error logs you want to view, click Download, and then save the files to your computer.

What does it mean to get hacked? – Web & Classic Hosting

“Hacked” is a term you hear thrown around a lot — especially regarding websites — without much definition.

If your website is hacked, it means a few things:

  • Someone gained access to your account (typically via File Transfer Protocol, a.k.a. FTP). By gaining FTP access, hackers can insert their own code on your site.
  • After gaining access to your site, they put malicious code in it. What the code does depends on the hacker’s objectives.

Because hacking can be extra insidious, sometimes your site can get hacked without you ever realizing it. Other times, hackers will be incredibly ham-fisted and either bring down your site or replace it with an obscene message.

Among the other unpleasant things hackers do to sites:

  • Install viruses on visitor’s computers
  • Redirect visitors to other sites
  • Use your website to attack other websites, bringing them down

Now, unfortunately, there’s no LoJack® for a hijacked website, but there are a few things you can do to make sure you don’t fall victim to a hacker:

  • Use a secure password. This means something better than just tacking a numeral 1 to the end of your first dog’s name. We have information in Keeping Your Hosting/FTP Password Secure.
  • Have your site scanned regularly. A lot of companies offer tools that will go through your site looking for malicious/suspicious-looking code or activity.
  • Update your website’s software. If you use something like WordPress®, keeping your software up-to-date is the difference between your site running smoothly and having a site infested with malware

By being aware of the threat of hackers and taking a few precautions, you can stop your site from harming visitors and other sites around the Internet.

Reset my FTP username and password (Web & Classic Hosting)

You can reset or change the credentials you use to log in to your hosting account via FTP, which lets you upload files to your account using an FTP client.

  1. Log in to your IFindHost – CheapDomainRegistration.com account.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Manage.
  4. From the Settings section, click FTP Users
  5. Next to the FTP user you want to modify, from the Actions menu, select either Change Password or Change Username.
  6. Enter the new information you want to use, and then click Update.

Next step