Find your database hostname – Web & Classic Hosting

If your website uses a database to store content (e.g. WordPress, Drupal), you will need your database hostname to connect your site to your database.

To find your database hostname, check your hosting account type, and choose the correct option from the table below.

Hosting Type Database hostname
cPanel Use localhost
Plesk Find each database’s hostname
Web & Classic Find each database’s hostname

Next steps

  • Now that you have your database hostname you can get your database name, username, and password by viewing your database details (cPanel / Plesk / Web & Classic).
  • Once you have all your database details, you can update your connection strings to connect your website to your database.

Hosting email relay limits – Web & Classic Hosting

When troubleshooting a contact form, it is important to know that your hosting account can only send out so much email per hour or day. If you aren’t sure what type of hosting you have, you can review: What type of hosting account do I have?.

Hosting platform Email limits
cPanel 500 per hour
Web Hosting 1000 per day
Plesk 1000 per day
Managed WordPress 1000 per day

 

More info

Which components does my hosting support?

Some websites need particular components to function correctly. Check this list to make sure your hosting has what you need. If you need more information about your hosting account, see What type of hosting account do I have?

Component Classic Web cPanel
Linux Windows Linux Windows
Access Databases
AJAX
ASP (.NET, AJAX)
CGI ✓+ ✓+
cURL
Cron Jobs
FrontPage Extensions
FTP over SSL
ionCube
mod_rewrite
Microsoft URL Rewrite Module
MS SQL
MySQL
Perl ✓+ ✓+
PHP
Python ✓+ ✓+
Raw Access Logs
Server Error Logs
Service Side Includes (SSI)

 

Note: Scheduled Tasks no longer supported as of 2/2018.

Legend

Supported
✓+ Support for Deluxe, Premium, Unlimited, and Ultimate-tier plans
Not supported

There are also different features available to your account, depending on its tier.

Tier-Level Details

Economy Deluxe Premium & Unlimited
MYSQL 10 x 1 GB 25 x 1 GB Unlimited x 1 GB
MS SQL 1 x 200 MB 2 x 200 MB Unlimited x 200 MB
Multiple Websites
Subdomains 25 400 400

More info

Website speed tests – Web & Classic Hosting

To test your website’s speed, it’s a good idea to make sure it’s not just your local internet that’s causing the issue. By using website speed tests, you can verify other connections are having similar issues.

You can also use free third-party tools to troubleshoot the cause of your site’s slowness and to make a plan for your next moves.

Using Google PageSpeed to Determine Site Slowness

Using Yahoo! YSlow to Determine Site Slowness

Using Pingdom Tools to Determine Site Slowness

Solutions

For solutions, we recommend checking reading Slow website speed problems.

If you’re still stumped, please try to find patterns in slowness before you contact help or tech support so we can handle your case quickly. Patterns to look for:

  • Is your site slow only during certain hours of the day?
  • Is your site slow only from certain geographic locations?
  • Are only certain pages of your site slow?
  • Do you host multiple alias domains on your account? If so, are they all slow, or just one?
  • Do you run multiple Web applications on your account? If so, are they all slow, or just one?
  • Do you run multiple plugins, modules, or themes for your Web application? If you disable them, does your site speed up?
  • Is your connection to other websites slow?

Any additional information you can provide will help our tech support track down the issues quickly.

Fixing DNS Issues for New Hosting Accounts – Web & Classic Hosting Help

When you set up your hosting account, we’ll let you know if your domain name’s DNS settings do not point to it. This means the content you uploaded will not display until you update your domain name’s DNS settings.

If you don’t want your new site to start displaying for everyone, don’t change the DNS settings. If you want to make sure your new site looks good, check out Preview your website.

Once you’re ready to display your new site, you can update your DNS settings at your domain name’s registrar (i.e. the company where you registered it) in one of two ways:

  • A Record / IP Address — Updating your domain name’s primary A record (usually denoted by the @ symbol) does not change any of your other DNS settings (e.g. email service). Use the IP address you find using What is my website’s IP address?.
  • Nameservers — Updating your domain name’s nameservers also changes all of your domain name’s DNS settings to our defaults (e.g. using our email service). Use the nameservers you find in Find my website’s nameservers.

These changes can take up to 48 hours to start displaying on the Internet.

If your domain name’s registered here, see Manage DNS zone files or Change nameservers for my domains.

Working with Error Logs – Web & Classic Hosting

Our Linux-based hosting accounts let you enable Error Log collection for seven-day periods, starting 24 hours after you enable them. During this period you can view your error logs at any time, however, at the seven days’ end, you can no longer view the error logs.

Extending the Error Log collection at any time during the seven days erases all existing Error Logs and begins the collections process anew.

Note: Error logs are not available on Economy Linux Classic Hosting plans. Not sure if that’s you? See What type of hosting account do I have?

To Enable Error Logs

  1. Log in to your IFindHost – CheapDomainRegistration.com account.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Manage.
  4. In the Settings section of the Hosting Control Panel, click the Error Logs icon.
  5. Click Update.

It usually takes 24 hours before you can view your error logs.

To View Error Logs

  1. Log in to your IFindHost – CheapDomainRegistration.com account.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Manage.
  4. From the Files & FTP menu, select FTP File Manager.
  5. Navigate to the Error Logs directory.
  6. Select the error logs you want to view, click Download, and then save the files to your computer.

What does it mean to get hacked? – Web & Classic Hosting

“Hacked” is a term you hear thrown around a lot — especially regarding websites — without much definition.

If your website is hacked, it means a few things:

  • Someone gained access to your account (typically via File Transfer Protocol, a.k.a. FTP). By gaining FTP access, hackers can insert their own code on your site.
  • After gaining access to your site, they put malicious code in it. What the code does depends on the hacker’s objectives.

Because hacking can be extra insidious, sometimes your site can get hacked without you ever realizing it. Other times, hackers will be incredibly ham-fisted and either bring down your site or replace it with an obscene message.

Among the other unpleasant things hackers do to sites:

  • Install viruses on visitor’s computers
  • Redirect visitors to other sites
  • Use your website to attack other websites, bringing them down

Now, unfortunately, there’s no LoJack® for a hijacked website, but there are a few things you can do to make sure you don’t fall victim to a hacker:

  • Use a secure password. This means something better than just tacking a numeral 1 to the end of your first dog’s name. We have information in Keeping Your Hosting/FTP Password Secure.
  • Have your site scanned regularly. A lot of companies offer tools that will go through your site looking for malicious/suspicious-looking code or activity.
  • Update your website’s software. If you use something like WordPress®, keeping your software up-to-date is the difference between your site running smoothly and having a site infested with malware

By being aware of the threat of hackers and taking a few precautions, you can stop your site from harming visitors and other sites around the Internet.

Reset my FTP username and password (Web & Classic Hosting)

You can reset or change the credentials you use to log in to your hosting account via FTP, which lets you upload files to your account using an FTP client.

  1. Log in to your IFindHost – CheapDomainRegistration.com account.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Manage.
  4. From the Settings section, click FTP Users
  5. Next to the FTP user you want to modify, from the Actions menu, select either Change Password or Change Username.
  6. Enter the new information you want to use, and then click Update.

Next step

Managing Your Hosting Account’s Files – Web & Classic Hosting

Your hosting account is on a computer — just like a personal computer. So, just like a personal computer you can manage your website’s files and directories, with tasks like:

  • Uploading
  • Moving
  • Archiving (zipping) and unarchiving

Changes you make through your hosting account’s file manager will take effect on the Internet immediately.

Manage Your Hosting Account’s Files

  1. Log in to your IFindHost – CheapDomainRegistration.com account.
  2. Click Web Hosting.
  3. Next to the account you want to use, click Manage.
  4. From the Files & FTP menu, select File Manager.
  5. Use the File Manager’s following tools:
Button Use it to…
File Icon Double-click any file to open it in a text editor.
Upload Upload files from your computer.
New Create new files or directories.
Move Change the selected file’s or directory’s parent directory.
Download Download selected files from your hosting account to your computer.
Privacy Change the file’s permissions.
Delete Remove the selected files from your hosting account.
Rename Change the file’s or directory’s name.
Duplicate Create a duplicate copy of the selected file or directory.
Archive Create an archive file containing the selected content.
Extract Open an archive file to reveal its contents.
Symbolic Link Create a symbolic link to other files in your account (more info).
Properties Display information about the selected file or directory.
Enable history view (Linux only) Use the hosting account’s built-in history tool to restore files (more info).

What is my website’s root directory? – Web & Classic Hosting

The root directory of your website is the content that loads when visitors access your domain name in a Web browser. The most obvious consequence of this is that you need to put your “index file” in your website’s root directory for visitors to see your site at all (more info).

Website-related applications might also need to know your website’s root directory.

Your website’s root directory depends on whether the domain name is your primary domain name or another type (more info).

Your primary domain name‘s root directory is the root of the hosting account, which can be symbolized as a single forward slash (i.e. “/” without the quotation marks), or as an entirely blank field.

Secondary and subdomain names’ root directories were specified when they were set up. You can find them listed in the Hosting Control Panel.

To Find Secondary and Subdomains’ Root Directories

  1. Log in to your IFindHost – CheapDomainRegistration.com account.
  2. Click Hosting.
  3. Next to the account you want to use, click Manage.
  4. In the Settings section, click Hosted Domains.

Secondary domain names’ root directories display in the Folder field.

To find a subdomain’s root directory, click the “parent” domain name. All of that domain name’s subdomains display, along with their root directories in the Folder field.